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Quality improvement tools
Training plan:
1. Introduction, ISO TS 16949 requirements
2. Sporadic and chronic problems
3. Team-work
4. Brainstorming
5. Containment, corrective and preventive action
6. Problem description (5W2H)
7. Definition of escape point and root cause analysis (Ishikawa, 5 x why, Drill Deep, QRQC)
8. Choice of corrective action for escape point and root cause (N/3 method)
9. 8D report
10. Basic statistics tools (histogram, box plot, Pareto)
11. FMEA and SPC introduction
12. Poka Yoke as preventive action
Workshop:
Problem description with 5W2H
Problem analysis with Ishikawa, 5 x why, QRQC
8D report analysis (identifying mistake in report)
Pareto from the scratch
Histogram analysis