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Quality trainings

APQP – Advanced Product Quality Planning

The proper way of managing project implementation planning process, and above all – proper understanding of the process constitutes elementary knowledge, required in the automotive industry in case of managers, engineers and specialists. The ability to ensure work continuity, balancing effort with particular activities, risk reduction by identification of difficult tasks and creation of process flow control frames should secure each organization from serial production problems.

Training on implementation of products into serial production according to APQP is based on IATF, ISO TS 16946 requirements, APAP manual, 2nd edition and specified client requirements in the automotive industry (Ford, Opel, VW). Moreover: description of connections among new product implementation phases, recommended methods and tools used at the stage of product design, its process and implementation with special acknowledgement to FMEA, control plans.

PPAP – Production Part Approval Process

The tendency to transfer production from Western Europe into the middle-east part of the continent, popularly known as Low Cost Country (LCC), makes Polish entrepreneurs more conscious about both: transfer of serial products and approving completely new projects. It forces knowledge of production part approval process PPAP. Knowledge in this field enables to seek for new projects and become more competitive in the market. On the other hand, knowledge of the above makes the cooperation with subsuppliers better.

This training aims at preparation of the companies for production parts approval of both transferred products and completely new projects. The proper way of managing production part approval process should guarantee a good quality of products and stability of production process and the same reduce quantity of possible quality problems. The training is based on requirements established by Ford and Opel, IATF requirements and ISO/TS 16949.

Complaints Management

Each company selling its products faces complaints possibility. Client’s dissatisfaction has a negative character but by a proper management of the complaint process, we are able to “extract” some advantages and positive information from each complaint. Proper management of the complaint process should improve quality and production processes in the company and the same reduce defectiveness costs.

The training offered by us aims at simplifying the complaint management process, improving the complaint investigation process and correct identification of basic causes of its appearance. Proper understanding of the complaint management process has influence on the company preparation for audits carried out by the client or certification units. The training is based on PN ISO 10002, ISO/TS 16949 and refers to Opel and Ford requirements as far as the practical part is concerned. Typical complaint management procedures (8D methodology, 5WHY, QRQC and others) are discussed. Analysis of the complaint, planning and supervision of the corrective actions.

SPC - Statistical Process Control

Together with higher expectations concerning production processes, automatization and constant reduction of its costs, the need and significance of statistical tools used in production processes are growing. At present, time of competition, the only rational way of increasing the profit is not to raise the product prices but to lower the production costs. Moreover, it is important to remember that 100% control finds no economical justification. The assumptions above reach one conclusion: none of the production companies can work without well-advised use of SPC. SPC is one of the quality improvement elements. It enables to supervise the process by taking actions while the distraction occurs, while we still produce "good parts", but do not intervene in a process to restore its stability and gain the proper capacity. Such attitude saves not only time but also reduces defects production - which leads to client’s satisfaction and higher profit. Thus, traditional attitude to quality based on completed products control, approval of these that are in accordance with the specification and removing those that are not, does not make a point. Modern companies, in the process of continuous improvement, cannot forget about the SPC to develop the quality of their products. It is worth adding here that automotive industry clients require use of SPC tools and it is also an indirect requirement of the Technical Specification ISO TS 16949..

MSA - Measurement System Analysis

Control and Measurement tools are inevitably connected with production processes. Measurement and control results are the basis for its capacity and stability evaluation and its analysis enables to supervise the process and make decision about its correction or optimization. Metrological confirmation of a given measurement tool, namely, calibration and statement that a particular tool fulfils the requirements, is not sufficient. To make strategic decisions, we need to make sure that the measurement tool was adjusted to fulfil its role. It is necessary to validate not the measurement tool but the whole Measurement System, namely, the measurement tool in connection with the measured detail, and operators in a particular area. Each of these ingredients has influence on the changeability of measurement results. MSA tools are used for this purpose – Measurement System Analysis. Moreover, proper measurement system ensuring reliable results can lead us to Statistical Process Control SPC. Measurement system validation is a basic client’s requirement in the automotive industry and what is more, it is also an indirect requirement of the Technical Specification ISO TS 16949.

Supervision over the measuring and control equipment

ISO 9001 and ISO/TS 16949 norms impose an obligation to monitor the equipment used for the process control. The aim of this training is to make sure that the measuring equipment used for defining conformity of materials/components and processes with the requirements is accurate enough, areas of use are accessible and are subject to metrological control. Participants get acquainted with elements of the Approval Process for Metrology in detail. They get familiar with ways of equipment identification, traceability and methods of keeping records. Guidelines created by the ISO 10012 form in the process of equipment supervision will be analyzed in detail. During the training such issues as: ways of setting the period of time between metrological approvals, methods and indicators for assessment of measuring systems capacity will be discussed. A typical procedure within measuring equipment supervision will be presented as well.

Length and angle metrology

The aim of the training is to get participants familiar with the metrology definitions. During the training a classification of equipment for length and angle measurement will be presented, what is more, measuring methods and metrological characteristic of measuring equipment will be discussed. During this training tutors will convey the knowledge of the building and operation rules of caliper, sensor and micrometric instruments, size block and size gauge. Problems connected with measuring devices will be corroborated by workshops during which measuring equipment is used. Common errors occurring in length measurement will be discussed. Knowledge conveyed in this training is to prepare the employees doing the measurements and quality inspectors to operate the length and angle equipment single-handedly. Thanks to this training, the employees who do the measurements will make right decisions about the compliance or non-compliance with the specified requirements.

PFMEA – process failure mode and effects analysis

FMEA analysis was first used in the 60’s in the USA in the armament industry and space research. The method was developed in the aircraft industry and at the end of the 70’s was adapted to the automotive industry. FMEA analysis had been adopted in the 90’s by the big three (FORD, Chrysler, GM) and found its reflection in the QS 9000 guidelines. The aim of the FMEA is to identify potential product / process flaws and implement actions that will eliminate or reduce the appearance of these flaws. The PFMEA analysis focuses on the process and its aim is not to improve the product construction but optimization of the production process. The PFMEA is used in the production of specific elements and mass production. It enables process improvement by means of continuous analysis. On the basis of this analysis results, there are different actions planned and performed to eliminate and reduce reasons of the flaws appearance. The PFMEA carried out in a proper way has a preventive character and aims to increase safety, quality and reliability level of the components produced. Additionally, we are given a tool thanks to which it is possible to prepare proper Control Plan, determine proper priorities for problems elimination and document actions performed on a process. All of this contributes to rising customer satisfaction.


Companies that have implemented the quality management system based on the ISO/TS 16949 specification face the continuous improvement challenge.

The internal audit is a tool used for processes improvement. In order to generate this added value, trainers carrying out trainings should have relevant qualifications: namely, practical knowledge of specification requirements and the ability to conduct the audit.

The training is intended for candidates for a position of the Internal Quality Management System Auditor in accordance with the ISO/TS 16949:2009 specification.

The purpose of the training is to convey the knowledge required to carry out audits in the automotive industry taking the process approach and ISO 19011 requirements into account.

Participants of the training will gain the following skills: practical interpretation of ISO/TS 16949 requirements, auditing techniques, unconformities recognition, drawing audit conclusions. They will get familiar with IATF guidelines concerning auditing and certification and importance of specific requirements of the client.


The automotive market sets high standards for the suppliers in the product quality and continuous process improvement. In order to meet these requirements, many companies face the challenge of implementation of quality management model based on the ISO/TS 16949 specification. This model defines requirements of the quality system in the field of planning/development, production, installation and maintenance of the automotive products.

The training is intended for companies/ persons who are planning to start cooperation with the automotive sector or are suppliers already and are planning to implement the specification requirements. The purpose of the training is to get acquainted with the ISO/TS16949: 2009 specification requirements, process approach in the automotive industry and basic assumptions of the system including stages of its implementation and guidelines for certification rules.


Centrum Szkoleń Profesjonalnych CSPROF to wysokiej jakości szkolenia IMDS (Międzynarodowy System Materiałowych Baz Danych ), PPAP (Proces Zatwierdzania Części do Produkcji), MSA (Analiza Systemu Pomiarowego) i inne. Serdecznie zapraszamy do zapoznania się z naszą szeroką ofertą szkoleniową.

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